My Baby Cot Safety Net is Safety
& Quality Tried & Tested

Satisfaction Guaranteed Or Your Money Back!

 I stand behind my product with a satisfaction guarantee or your money back.
A replacement if a fault occurs with normal day to day use.
You must stop using any faulty products immediately and remove them from the cot and

provide us with full details of the fault in writing with photos asap.

BabyCotSafetyNet.com.au products meet the highest quality standards, are all under guarantee to be free from defects in materials and workmanship  at the date of purchase. I have been making and selling my cot nets for over 18 years and have conducted product testing and parent surveys at major baby expos, with great success.
All products are warranted directly by our company Aussie Cot Net Co the designer and manufacturer.

All products sold by Baby Cot Safety Net must be: 
• fit for all the purposes for which goods of that kind are commonly supplied
• acceptable in appearance and finish
• free from defects
• safe
• durable

You can return an item to us if:
• it’s faulty
• it’s incorrectly described
• it’s different from a sample shown
• it doesn’t do what we said it would do
• it’s not of an acceptable quality

If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

Conditions:
To ask for an exchange, repair or refund, the owner must show proof of purchase.
The seller must agree to the return and will supply the customer with the return address.
The product must be in new condition, unused and returned in the original packaging.
This guarantee only applies providing all reasonable care is taken by the customer and the product has been used in accordance with the manufacturer’s recommendations.
Does not cover damage, malfunction or failure resulting from misuse, neglect, abuse or use other than that for which it was designed.
No repairs, alterations or modifications have been attempted, other than by an authorised service agent, dealer or company.
If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

For all Online Shop product returns, please contact us with your item purchased, your name, order confirmation number and the reason for your refund request within 60 days from the date of purchase using the form below.
For example:
      John Smith
      Order number: 00001234
      Faulty – broken.

Please Know I Am Here To Help And I Pride Myself On Having Happy Customers.

 It is recommended that you use the Cot Pop-up Safety Net from the very beginning when your child is a new baby so that he or she grows up with the cot net and loving the net. The netting fabric is strong breathable mesh netting, tested for day to day use. Please remember it is fabric and is not designed to be in the middle of a toddler tantrum.

If the net is introduced to an older child after they have been allowed to climb in and out of their cot you will need to train your child to accept the cot net by introducing the cot net to them in a way that they will love it. This could be with the cot net out of the cot, place it on the floor with the mattress inside. You could have it for the first daytime nap on the floor in the family room and eventually it will be easy to transfer it to their cot.

If you have any questions please contact me before you purchase.

Change of Mind Returns
Please view the Office of Fair Trading – Refunds and Returns Policy

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