FAQ

Frequently Asked Questions…Answered

Q. Is the Cot Safety Net safe and tested?
A. YES my Cot Safety Net Net is Quality and Safety – Tried & Tested since 1998.

Q. What makes the Baby Cot Tent safe?
A. Research, product development, testing, more testing and materials used. My mesh fabric is soft, breathable and strong. The tailored style fits snugly to the inside of the cot so there is no loose fabric for a child to become tangled up in. The design is such that it does not rely on the frame of the cot to fit. The flexible spun wire frame is most important for safety and it will always bounce back to it’s original shape. My Baby Cot Tent is an original and unique design of Aussie Cot Net Co and is an investment in your child’s safety.

Q. I am not very good at putting things together, is the baby cot tent easy to fit to the cot? FAQs Child Cot Tent

A. Good news it’s as easy as 123 to fit to the cot. Nothing technical about it at all, you will have your cot net up in no time.

Q. What age is the cot net for?
A. You can use my cot net from when your baby is a new born and up to toddler age. If buying for a toddler please introduce their new cot net in a friendly way so they are excited to get their new princess castle or cubby, you get the idea. I have chosen a white satin trim with silver moons and stars because it is fun and child friendly, perfect for boy’s and girl’s.

Q. What is the cot size that the cot net fits? 
A. My cot net has been designed to fit to the inside of the cot. By not relying on the frame of the cot for support my cot net fits all cot sizes and styles with a standard mattress size around, 130cm (51.5″) long x 70cm (27.5″)  wide.

Q. Where should I have the base of the cot, high or low?
A. I had it high for Ashley as a baby and I left mine high because Ashley never had the opportunity to climb out, he already had his cot tent. There is more room in the zip opening if the base is low, if your base is set high use the cots drop side to make more room for getting bub in and out.

Q. Can I still use the drop side of the cot?
A. Yes you can still use the drop side of the cot as the baby cot safety net does not attach to the top or the side at all.

Q. Do I have to take the cot net off to change the sheets on the cot?
A. You can easily make up the cot with the baby cot safety net in place.

Q. I have two cats do you think they will climb and sit on the baby cot safety net?Cats And Your Baby

A. The baby cot safety net is designed with flexible wire hoops, there is no solid area for the cat to sit on. Cats are intelligent animals, show your cat the cot tent is not for them, show the cat the tent moves and they will stay away. The cot tent flexible frame will always bounce back to it’s original shape. This product is an excellent way of keeping cats out of the cot.

Q. Can my toddler reach the zip and open it on your cot tent?
A. The zip is on the outside of the cot tent and closes at the top with the zip pulls only on the outside.

Q. Can I wash the net?
A. Yes the Baby Cot Tent is fully washable by hand washing in cool to warm water with mild natural soap. I prefer to use a wool wash liquid. It is best washed folded up and use the bath tub. The hoops prevent any machine washing.

Q. My baby’s cot has different height ends, will the baby cot safety net still fit?
A. Yes we have designed our baby cot safety net to easily be fitted to all cot styles.

Q. The cot I own is a 3 in 1 that converts to a toddlers bed. Will you baby cot safety net fit?
A. Yes the Baby Cot Safety Net will fit just fine, because it is designed to fit inside the cot and doesn’t attach to the top of the cot anywhere. It’s like your favourite pair of trousers that fit you perfectly and touch you nowhere.

Q. How does the net stay under the mattress ?
A. The bottom of the net is shaped to hold it firmly under the mattress.

Q. Can I get my child out quickly if there is an emergency?
A. Yes, the tent netting has a bottom opening and this sits snug under the mattress. Under normal circumstances the mattress holds the netting in position but in an emergency you can use a ‘firm pull’ to dislodge the tent to reach your child.

Q. Do you accept returns?Product Guarantee
A. I stand behind my product and offer a full 90 day replacement if a fault occurs with normal day to day use eg: a zip breaks – You must stop using any faulty products immediately and remove them from the cot and provide us with full details of the fault in writing with photos asap. I supply my cot net in perfect condition and if you allow your child to break it then obviously it is not covered under the guaranteePlease introduce the pop-up cot net to your child in a friendly way and give your child time to get used to it and train your pets (cats) to stay off the net. We have a 14 day from purchase return policy.

Pre approval in writing from the seller is required before an item can be returned. Please note product refunds are given excluding the original included P&H. The customer will post the returning item by registered traceable post to a return address as supplied. Any agreed refund will be given to the customer once the item has been returned to the seller in new condition and in the original packaging. Please remember I am here to help and I pride myself on having satisfied happy customers, so please contact me directly.

Q. How secure is your website BabyCotSafetyNet.com.au?
A. Our site is 100% secure, you can shop with confidence. We use 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.

Q. What shipping method do you use?
A. Australian and New Zealand orders are shipped with DHL express for 3 to 5 day door to door delivery.

Q. What payment methods do you accept?
A. We accept payment through PayPal our secure merchant gateway. If you are in Australia you can also order by phone and pay by Post Office money order or bank deposit.

Q:  Is this appropriate for an older toddler? Ours is 2.5 and very determined to get out.
A: Hi thanks for asking. Yes my crib net is ideal for toddlers of all ages. With a determined escape artist like you toddler I suggest you introduce the crib net out of the crib by setting it up with the crib mattress on the floor of the family room, don’t pay too much attention to it and leave the zips open so your toddler can explore it and play and nap in the crib net before you move it to the crib. I do offer a satisfaction guarantee or your money back. I hope this is helpful.
Michelle By Aussie0123 SELLER on August 29, 2016

Q. Is there a reason this costs $219?! I’m in horrible need of something like this and this is the only decent one I’ve found… But $219??
A. Hi Trenna, thank you for your question. As you can appreciate there is years of product research and development that is undertaken to manufacture a safe baby product. I have been making my crib nets in various styles for 17 years now I have conducted product testing with thousands of parents at the baby expos over the years to make my crib nets exactly what you need to keep your child safe for a number of reasons. The materials I use to make my crib nets are all designed by me and only available to me. It takes time and lost of money to develop a safe baby product that is why mine is the only safe crib net available. My safety record is 100%, You get what you pay for and it is worth it, I stand by my products 100%.
By Aussie0123 SELLER on June 24, 2015

Q. What is it made out of and are there flame retardants/chemicals used?
A: Crib Popup Safety Net materials are white satin trims and white polyester mesh netting all fabrics are additive free, no chemicals or dyes are used for safety reasons to be safe if a child was to lick the fabric. I hope this answer is helpful to you JF.
Regards, Michelle By Aussie0123 SELLER on December 12, 2014

 

Child Safety in Australia

 

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